Facility management is a complex enterprise. Often times, the most important and biggest challenges to overcome are the “quick and temporary fixes”. When a maintenance issue presents itself the crew is always expected to resolve it right away, running against the clock and pressured into applying temporary measures to cut corners and resume back to normal activities.
But the truth is that while effective in short term, this fixes do not address the real problems, the structural ones, so it’s only a matter of time for more issues to appear. Even when they work, these temporary fixes can last for so long that people forget about their initial and ideal “temporary” status and when new problems emerge they end up using another temporary fix as well.
In short, the facility management team repairs a temporary fix with another temporary fix, ignoring once again the real cause of the original issue, creating layer after layers of quick fixes. So the system is basically running in manual mode, energy is definitely wasted and sooner or later new problems will develop that will be even harder to diagnose and get resolved.
The most important bad habit facility management teams need to change is not to simply stop using temporary fixes, but to understand that they are exactly that: only temporary. So even when they can appear to resolve a problem, in order for the system to work at its full potential, we always must plan and implement the permanent solutions that each situation demands.
A very useful way to improve resistance to change, is to use a CMMS or facility management software to keep track of inspections checklists, tasks, and temporary fixes to plan a more preventive approach.